The following information is intended to assist clients who are a part of the 2022 Spring Promotion for Knowledge Matters. If you are not a part of this promotion and are looking for our standard Client Account documentation, please click here.


Logging In

  1. Click on the link in the initial email
  2. You will be directed to a screen that looks like this:

  3. Create a new password and click on Update Password
  4. You will be notified your password was updated successfully
  5. Click on Return to Login
  6. Enter your email address as your Username and enter the password you just created
  7. You are now successfully logged in

The main areas that will be used are Courses, My Organization and Support. Let’s take a look at each one of these.

  • Courses -  Click on any course title to access course-specific details such as Course Details (which links to our online site and provides the course overview and syllabus) and the course image. This is information at your fingertips to review course content to decide what courses you may want to use. Note: you can download a high-resolution course image for your marketing materials by clicking the download arrow in the top left of the image.
  • My Organization -  This is where you will have the ability to add students and enroll them in courses. You will spend most of your time in this menu item while in the portal.
  • Support -  If you have any questions or need some technical help? Click on Support and you’ll be able to submit a ticket directly to our fantastic support team.

How to Add Students

  1. Navigate to My Organization on the left panel menu
  2. Click on the channel icon
  3. Click on Student Dashboard
  4. Click on the Plus icon in the upper right.
  5. Enter the student information and click Save. The student will automatically receive an email with the login credentials they need to access any courses you enroll them in.

  6. Repeat this process until all students have been entered in the system.

How to Enroll Students

  1. Select the student you want to enroll by clicking on their name in the Manage Students list view
  2. Click the ADD button in the Enrolments section
  3. Using the Course dropdown menu, select the course title you want to enroll the student in
  4. Enter the start date and the end date for the enrollment. NOTE: a student will not be able to see the course in Buzz until the start date, so if this is a future date the student will not be able to access the course immediately.
  5. Click SAVE
  6. Continue this process until all enrollments are complete

How to Modify Enrollment Data

Dropped Enrollment

If you need to remove a student from a course follow these steps:

  1. From the Student Dashboard page, navigate to the student name in the Manage Students section
  2. Click on the student's name
  3. Locate the course the student needs to be removed from
  4. Click the Garbage Can associated with the enrollment
  5. The student is immediately dropped from the course

Course Extension

If you need to give a student more time to complete the course, you can modify the enrollment dates following these steps:

  1. From the Student Dashboard page, navigate to the student name in the Manage Students section
  2. Click on the student's name
  3. Locate the course the student needs the enrollment dates updated
  4. Click on the Pencil icon associated with the enrollment
  5. Modify the end date and click SAVE

Adding the Teacher to the Course

This can be done before students are added and enrolled, or after, but you will need to add yourself as the teacher to any course you plan on using. You can do this by following these steps:

  1. Navigate to the Student Dashboard
  2. Click on Teachers in the upper right corner
  3. Click on the teacher's name
  4. Click ADD in the Enrolments section
  5. You can select individual courses by using the drop down menu, or ADD ALL
  6. Click SAVE

Requesting Support

If you require assistance at any time, you can click on the Support link in the left navigation panel. This will immediately take you to our support desk where you can submit a ticket by clicking on New Support Ticket.

You can also search our Knowledge Base for many articles related to commonly asked questions.