Frequently Asked Questions

Unable to open PDF in course
If you receive a message that reads: Please wait...If this message is not eventually replaced by the proper contents of the document, your PDF ...
Tue, 22 Oct, 2019 at 2:23 PM
FAQ - How to Clear Your Browser Cache
Each browser treats clearing your cache differently. Below are links showing how to do so in the more popular browsers: Chrome:
Tue, 3 Aug, 2021 at 11:04 AM
FAQ - About Version Numbers
When looking at a course in your Client Account, you can see that a package will have a version number, something like:  3.1.4 This is a semant...
Thu, 21 Nov, 2019 at 2:36 PM
FAQ - Tips for Large File Size Submissions
When submitting projects for assignments, sometimes you will create a file that is larger than your LMS will handle (for example, large video files, or a co...
Mon, 18 Nov, 2019 at 3:34 PM
FAQ - Shared File Permissions
When submitting projects for assignments using Google Docs, Dropbox, or similar file sharing methods, it is important to ensure that the correct sharing per...
Wed, 20 Nov, 2019 at 1:56 PM
FAQ - Content Not Loading
If you run into an issue with content not loading (sometimes you only see a blank white screen, sometimes you may see an access denied error from your schoo...
Thu, 9 Sep, 2021 at 12:16 PM